Payment and Refund Policy

Last updated: 02 November 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases made through the website operated by Whodunnix.com. It covers digital subscriptions to our entertainment magazine, access to celebrity culture articles, event coverage, and related entertainment content focused on South Africa. The policy also extends to any promotional offers, digital downloads, or bundled services involving exclusive interviews, photo galleries, or video features. All transactions are subject to the Consumer Protection Act of South Africa and the Electronic Communications and Transactions Act.

Prices, Currencies, Taxes, and Additional Charges

All prices on the site are displayed in South African Rand (ZAR) and include value-added tax where applicable under South African tax law. Subscription fees may vary based on the chosen plan duration, such as monthly or annual access. Additional charges, including any foreign transaction fees imposed by your bank, are the responsibility of the customer. Whodunnix.com does not add hidden fees beyond the stated price at checkout, but currency conversion rates may apply for international cards.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, as well as electronic funds transfer options commonly used in South Africa. Payment authorisation occurs immediately upon submission of your order. All payments are processed through secure third-party gateways that comply with Payment Card Industry Data Security Standards. Whodunnix.com does not store full card details on its servers.

Order Confirmation and Contract Formation

Upon successful payment, you will receive an email confirmation detailing your purchase. A binding contract is formed only after we send this confirmation. Until then, we reserve the right to refuse or cancel any order due to pricing errors, stock issues with physical merchandise if offered, or suspected fraud.

Cancellation Rights and Applicable Periods

Under the Consumer Protection Act, you have the right to cancel certain transactions within a cooling-off period of five business days for direct marketing sales. For digital content, cancellation may be limited once access has been granted. Subscriptions can be cancelled at any time, but access continues until the end of the paid period.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for unused portions of subscriptions if cancelled within the first seven days and before significant content access occurs. Digital downloads, one-time purchases of articles, and promotional bundles are generally non-refundable once delivered. Exclusions apply to content consumed or services already rendered.

Step-by-Step Procedure to Request a Refund

To request a refund, submit a written request via the contact form on our Contacts page or by emailing [email protected]. Include your order number, the reason for the request, and any supporting details. Requests must be made within the applicable time frames outlined above.

Inspection, Approval, Rejection, and Notification

Our team will review each refund request within ten business days. You will be notified of the decision by email. If approved, the refund will proceed; if rejected, we will explain the reasons based on this policy and applicable law.

Refund Method, Processing Time, and Fund Receipt

Approved refunds are issued using the original payment method. Processing typically takes five to fifteen business days, depending on your bank or card issuer. For EFT payments, funds should appear in your account within the same timeframe after approval.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital subscriptions grant immediate access, limiting refund eligibility after the initial period. Promotional offers are subject to the same rules unless explicitly stated otherwise at purchase. Auto-renewing subscriptions can be managed through your account settings.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In cases of failed payments, we will attempt to notify you and may retry the transaction. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraudulent activity may result in account suspension and reporting to relevant authorities under South African law.

Mandatory Consumer Rights in South Africa

This policy does not exclude or limit any rights you have under the Consumer Protection Act or other applicable legislation. You retain the right to approach the National Consumer Commission or relevant ombudsman if disputes arise that cannot be resolved directly with Whodunnix.com.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, contact us using the form on the Contacts page or email [email protected]. Our physical address is 92 Main Road, Paarl, Western Cape, 7646, South Africa. We may update this policy periodically, with changes effective from the date posted. The current version was last updated on 02 November 2026.